ROES File Requirements & Color Management

What image file formats can I use with ROES?

ROES accepts JPEG (.jpg) and TIFF (.tif) files that are:

  • 8-bit

  • RGB color mode

  • sRGB IEC61966-2.1 color profile

Files that do not meet these specifications may display incorrectly or fail to upload.

Why did my image colors shift or look muted in ROES?

This usually happens when the file is not in sRGB color space.

To fix the issue in Photoshop:

  1. Open your image

  2. Go to Edit → Convert to Profile

  3. Select sRGB IEC61966-2.1

  4. Save the file

  5. Quit and relaunch ROES before re-importing the image

ROES must be restarted to reflect corrected color profiles.

What are your official color management requirements?

To ensure accurate color reproduction:

  • Use 8-bit sRGB files only

  • Accepted formats: .jpg, .png, flattened .tif

  • Do not use:

    • LZW compression

    • Layers, layer masks, or extra channels

    • Non-alphanumeric characters in filenames

Special characters such as ! @ # $ % ^ & * ( ) { } are not supported.

ROES Compatibility & Technical Issues

Does ROES work on both Mac and PC?

Yes. ROES is fully compatible with Windows and macOS systems.

ROES won’t launch. What should I do?

ROES launch issues are typically caused by cached settings, firewalls, or corrupted preferences.

First, check:

  • That no firewall or security software is blocking ROES

  • That ROES installed successfully

How do I clear the ROES cache on a PC?

  1. Open File Explorer

  2. Navigate to:
    C:\Users\[Your Username]\

  3. Delete the .roescache folder

  4. Then go to the ProfessionalColor folder

  5. Delete ProfessionalColor.properties

  6. Relaunch ROES

How do I clear the ROES cache on a Mac?

  1. In Finder, click Go → Go to Folder

  2. Enter:
    ~/.ROESCache

  3. Delete all contents

  4. Try relaunching ROES

If that doesn’t work:

  1. Go to Go → Go to Folder

  2. Enter:
    ~/.ProfessionalColor

  3. Delete ProfessionalColor.properties

  4. Relaunch ROES

My order stopped uploading mid-send. Why?

This is almost always caused by an unstable internet connection.

We recommend:

  • Confirming your internet is active

  • Using a wired connection if possible

  • Connecting directly to your modem or router

Ordering, Cropping, & Instructions

How do I add special instructions to my order?

In the Order Review window, click the “Instructions” button and enter your notes before submitting.

I accidentally opened every folder in ROES. How do I close them?

Hold ALT (Windows) or OPT (Mac) and click any folder X. This closes all folders at once.

To prevent this in the future:

On the ROES Start page, uncheck “Search Enclosed Folders”

Why do prints crop slightly around the edges?

All digital printers require slight enlargement to prevent white edges. As a result:

  • A small portion of the image edge is trimmed

  • Crop tolerance varies by printer

Best practice:
Keep all critical content at least 0.25 inches from the edge.

Products within 0.125 inches of the published size are not eligible for remakes.

I ordered an 8×10 and don’t want my image cropped. What can I do?

Select the “Crop or Fit” option and choose Fit. This will add white borders instead of cropping your image.

I have an order in Uploads I don’t want to send, but Remove is grayed out.

Hold ALT (Windows) or OPT (Mac)—the Remove button will activate.

Order Confirmation & Minimums

I didn’t receive an order confirmation email. What should I do?

  • Orders submitted outside business hours (Mon–Fri, 9–5 CST) are confirmed when we reopen

  • Check your spam folder

  • During business hours, contact the lab for confirmation

Is there a minimum order amount?

Yes. The minimum order is $7.50 before tax and shipping.
Orders below the minimum incur a $0.25 fee.

Film, Scanning, & Specialty Services

Do you process film?

No, we no longer process film.
However, film scanning services are available. Contact Customer Service for pricing and details.

Payments & Billing

What payment methods do you accept?

Credit Cards:
Visa, MasterCard, American Express, Discover
(New clients default to credit card billing)

Cards are charged when orders are shipped or picked up. Orders with declined cards are held until payment is resolved.

Checks:
Personal and business checks are accepted with valid credentials.
Returned checks incur a $35 fee.

Rush Orders & Remakes

Do you offer rush services?

Yes. 100% Rush Orders for same-day service are available based on lab capacity.
Rush fees vary—some rush jobs may incur no additional charge.

What is your remake policy?

If there’s an issue with your order:

  • Contact Customer Service immediately

  • Remakes are limited to the original service and original files

  • We guarantee the quality of our workmanship

Shipping, Damage, & Sales Tax

What should I do if my order arrives damaged?

Do not refuse the shipment.

  1. Keep the original box

  2. Contact us immediately

  3. We’ll file the carrier claim and remake the order

We are responsible for replacing damaged products, but shipping damage is outside our control.

Do you charge sales tax?

Yes. Sales tax is collected on all orders picked up or delivered in Louisiana, unless a valid tax exemption certificate is on file.

What shipping options do you offer?

  • UPS or USPS for all U.S. orders

  • Flat rate: $8.00

  • Next-day delivery for most Louisiana & Mississippi orders

  • Overnight shipping billed at actual cost

  • Drop shipping available for $4.50 per box

Ordering Options

What is the best way to submit files?

The fastest and easiest way is through Professional Color ROES, available under the ROES/Downloads tab.

All products are available via ROES.

Other options:

  • CD or flash drive (adds $5 handling fee)

  • Specialty items available at nolaphotogifts.com